Help Center
Frequently Asked Questions
Everything you need to know — shipping, payments, custom orders, and care. Can't find an answer? Our team responds within 30 minutes.
Shipping & Delivery
Discreet packaging, lead times & tracking
ReadPayments & Klarna
Pay later, installments & accepted methods
ReadAuthenticity & Quality
Materials, certificates & warranty
ReadCustom Orders
Customizing your doll & timelines
ReadReturns & Refunds
What's eligible and how it works
ReadCare & Maintenance
Cleaning, storage & longevity
ReadShipping & Delivery
Every order ships in plain, unbranded packaging with no external markings, product images, or company name. The shipping label only shows a generic logistics name and your address.
Payments & Klarna
Authenticity & Quality
Custom Orders
Returns & Refunds
Care & Maintenance
Still have questions?
Get in touch with our team.
Real humans, not bots. We typically reply within 30 minutes during business hours and within 4 hours overnight.
- hello@aureliadolls.com
- +1 (302) 555-0148
- Live chat — bottom right corner
Reviews
What our customers say
"FAQ answered every question I had — and the team replied in under 30 minutes when I emailed. First-class service."
Daniel K.·Berlin, DE Verified